Conference Bay

“The conference model is broken and needs a rethink”

conferencebay — Tue, 03 Feb 2009 04:06:30 +0000

Wise words, not spoken or written by anyone at Conference Bay (even though we agree with them partly) but by a columnist at the Financial Times in this weekend’s edition of the paper.

What he describes in his column (read the full text here: http://www.ft.com/cms/s/2/7564dd38-ee5b-11dd-b791-0000779fd2ac.html) is the difference between “Homo Conferencus” and “Homo Noninterestus”. Basically, Brulee identifies 2 types of people visiting conferences and comes to the conclusion there is a lot wrong with the current model of organising these events.

As you know, Conference Bay has at the basis of its business model and beliefs that one of the most basic things that conference organisers could do differently is the pricing of the tickets for their events. In most cases an Early Bird discount and some group discounts are available, but customers nowadays expect something more sophisticated than that, having experienced how (budget) airlines and hotels price their similarly perishable goods.

Since its inception in September 2007 Conference Bay has been chipping away at reactions from organisers like “this is the way we have always done it” and “we do not offer discounts as we have a very high quality event”. In many cases, reactions such as these were followed a few weeks later by phone calls and e-mails asking us to help the organiser sell some additional seats. We believe that especially in the current economic situation conference organisers have a great opportunity to change the way they market and price their product. By asking people how much they are willing to pay for a seat they will not only get a much better understanding of the price point at which they would sell the optimal number of seats (from a profit point of view) but they would also be able to find out if there are price points at which they might be able to sell additional products (say a 3 hour or one day conference instead of the standard 2-3 days).

So when it comes to rethinking the conference model, Conference Bay is ready to help conference organisers to change one of the most important aspects of the marketing mix, namely the pricing dimension. We welcome any courageous and ambitious organiser to join us on this journey.

Posted in Uncategorized

Visiting conferences during a recession

conferencebay — Mon, 03 Nov 2008 09:24:43 +0000

It’s hard to believe but the turbulent economic times we are in actually provide opportunities for some: Conference Bay has seen a marked increase in the number of bids for conference seats recently, which we believe has to do with the difficult economic climate.

While some people have experienced a total travel ban until at least the end of the year, others have found that visiting a conference is an excellent way to save money on business trips to meet several clients (in many industries it is easy to meet a lot of people at some of the key industry events). Less widely admitted, but no less true, is the fact that at a conference a lot of networking takes place which may help finding a job when the times are rough.

Conference Bay would be interested in finding out what your attitude towards visiting conferences is at the moment, which is why we have developed a little poll. Please let us have your views by choosing one of the responses.

As you know, making a bid for a seat at a conference (and saving significant amounts of money) is quick and easy on our website www.conferencebay.com and if you can’t find the event you are looking for there just drop us a line.

Posted in Bidding, Conference Bay, Conferences

Unconferencing Some Elements of Mainstream Conferences

conferencebay — Wed, 03 Sep 2008 02:47:43 +0000

Matin Brown of Isite wondered if it could be “The future of conferences?”. He was refering to the BarCamp a form of unconference that’s gaining a lot of popularity among the tech savvy conference-goers. Pam Broviak has so interestingly reported her Barcamp Chicago event in a post entitled Barcamp, Social Media and Pizza.

In a previous post, we have pointed out a few shortcomings of the unconferences and to read that you may hop in here. All these notwithstanding, we understand how innovation is so crucial to the growth of the conference industry thoughout the world. While we do not think mainstream conferences will take the form of Barcamp and other unconference types on the whole, just the same, we are of the opinion that the way future conferences are organized may consider a lot of the elements of uncoferences in it. Here, we came up with this list of what mainstream conference organizing can learn from those who calls themselves “unconference unorganizers”:

1. No Spectators. That’s the Barcamp motto, and is reflective of how a conference, ideally, ought to be designed for maximum participation.

2. More Participant-focused. A regular conference can evolve from the speaker-centered events to an exciting mix of experts engaging the delegates with the more participatory workshop type where the audience are active co-creators of content.

2. Networking Value. Pam Broviak tells of how “I retained more from this conference than I normally would at a more traditional event and met more people”

3. Pricewise. Its low-cost if not totally free. While it certainly cannot be duplicated by high-fee corporate mainstream events for the infrastructure and preparation they mount for every event, it can make organizers re-think pricing models and innovations that gives conference-goers options for smart conference going at less price.

4. Social Media rules! “Because many of us were following each other on Twitter, we could post comments or converse online with others in the room or even with people we knew who were not there.” Pam Broviak on Be2Camp.

4. Real global interconnections. Pam Broviak recounts “I sent out a Twitter about the online tool with a link. Martin Brown picked up on this, as we follow each other on Twitter, and he visited the Web site noticing that it was run by someone in Hungary….So within hours, information from a presentation given in Chicago reached London and then Hungary resulting in the participation of a professional in Hungary at a future barcamp in London.” That’s lightning speed in today’s interconnected world and emphasizes how important connectivity is to a well put-together conference.

5. Conferences can be “fun”. “The basis of the conference seems to be that it is totally informal and completely engaging “. While a lot of conference goers are keen to go about their events in style–urban tastes, exciting destinations– there can be ways to make the rmainstream events features more spontaneous, fun and stimulating.

6. Persistent conversation. Unconferences run attractive wiki pages prior to and after an event where ideas for topics are welcome prior to the event, and collaborations are made persistent and structured long after the event is over. This can be adopted as a way of incorporating social media softwares as a way by which new conference learning styles can be constructed and propagated.

7. Don’t forget cuisine. A specially prepared, full course meal that caters to variety of tastes is part of the entire conference experience that organizers must never fail to consider. Please, no cold, boring lately-served meal that looks like you ought -to -pray -it will be tasty. Otherwise, we’d have to say Barcamp’s “coffee and doughnuts in the morning, pizza for lunch, and a get-together at an Irish bar” sounds far more exciting.

The Future of Conferences

conferencebay — Sun, 31 Aug 2008 10:12:28 +0000

The conference industry, like all industries in a global downturn, has some tough issues to face. If the recent results of the British Association of Conference Destinations (BACD) is indeed a crucial barometer for what is true of the industry all over the world, the conference sector will have to change gears or re-invent itself.

The BCAD’s 2008 British Conference Venues Survey reveals vital insights into the current state of the industry from a supply-side perspective. The survey based on data supplied by a record number of 446 venues across the UK, shows that the UK conference market experienced a revenue downturn in the period from 2005 to 2007 and registered an estimated value of £8billion compared to £9.8billion in the three-year period before.

There was significant reduction in the average number of conferences per venue

A slight shift away from residential conferences in favor of the one day conferencing or what we call as non-overnight conferences. This has critical economic impact as residential conferences account for almost two-thirds of overall venue income.

30 per cent of venues noted a shortening of lead times in recent years, with many venues commenting that this was now becoming the norm. Eleven per cent reported greater pressure on client budgets

The survey also revealed an increased level of interest and awareness of CSR and environmental issues, a higher demand for Fairtrade and organic catering, and an increasing demand to meet special dietary requirements.

The 2008 report confirms a trend noted in the 2007 survey, which highlighted the importance of public sector and association conferences. These now account for 52 per cent of all meetings and conferences, compared to 48 per cent for the corporate sector.

The dominance of city venues continues. The huge investment in infrastructure and facilities enjoyed by most city destinations over the past couple of decades is reaping benefits in the business events market.

We believe that face-to-face meetings at traditional conferences as we know it here to stay but must necessarily evolve with the times. There are insights from this survey that gives the industry players an informed view of how to best manage change, and indeed, even capitalize on current trends.

E.Factor Conference 10th September, New York “New Economy: Do or Die”

conferencebay — Sat, 23 Aug 2008 06:29:16 +0000

We are living in challenging times! We are technically in a recession, or recovering from it, depending on whether you see the glass as half full or half empty. As always, we can hole up or find hidden opportunities to turn an adversity into something positive.

Kevin Kelly’s brilliant essay on New Rules for the New Economy has this to say:

“As power flows away from the center, the competitive advantage belongs to those who learn how to embrace decentralized points of control.”

“As fortunes are made by training machines to be ever more efficient, there is yet far greater wealth to be had by unleashing the inefficient discovery and creation of new opportunities!”

Step up into the future of enterprise !

A number of different paths seem to be converging again, paths that have traveled separately – although always connected – for some years. Many eyes are shifting again to the “new generation entrepreneurs.” By new generation, we do not necessarily refer to a reflection of age. New generation entrepreneurs in a downturn can also be those whose spark of vision, daring spirit and sense of adventure lead them to open up their own shop rather then spend more time working for their employer.

Politicians, economists, financial institutions and many other individuals and organizations are suddenly all-ears to the latest buzz among small business owners. News in both mainstream and online media report on the percentages of new businesses that are started and other valuable statistics that creates an environment in which being part of this “New Generation Entrepreneurs” can actually open you up to exciting opportunities.

Emerging markets, globalization, convergence of technologies and industries, and ubiquitous connectivity, all these have changed many aspects of business. They have also changed the nature of consumers. We have consumers who are informed, networked, active and global. At the same time these events have changed the nature of companies. Today firms can fragment their value chain in ways that they could not have done before. Not just the physical products, but the intellectual part of my company – the business processes, management processes, including research and development, engineering – all that can be fragmented. Businesses today, is not restricted to one geographic location, various aspects of its operations can be located and managed from anywhere.

Economic experts believe small businesses will help the world to a more positive economic plateau again as they go in for the much needed rebound and come forward to create new wealth !

Now for the questions — how do you manage to start out in this environment, or expand your business in different geographic regions? Where CAN you find funding? How can you leverage new technologies, media and marketing? All of these topics are part of the E.Factor half-day conference in New York on the 10th September – Titled: “New Economy: Do or Die” – this is one afternoon you should mark in your diaries. The sessions are topbilled by Fred Seibert of NextNewNetworks, Tom De Bruyne of BoonDoogle, and Robert C. Raciti of GE Commercial Finance. Howard Greenstein of Harbrooke Group, a social media strategist and evangelist will be the moderator.

An Evolving Global Industry

conferencebay — Sat, 16 Aug 2008 07:06:23 +0000

The conference industry is said to be one that is maturing rapidly yet ironically, is quite an “immature industry”. Why is this so? Relatively speaking, it is a very young industry — barely 50 years of history as an established one in Europe and North America, and even younger in most of the rest of the world. To a great extent, its so called immaturity as industry is due to an apparent lack of reliable statistics and regular research to provide a base of intelligence and information on trends and on the size of the value the conference industry.

Through the decades, it is also quite apparent that governments have not taken the conference industry seriously as a major benefactor of national economies precisely because it has been impossible to demonstrate clearly the economic impact that conferences can have. This is quite unfair considering the benefits of the industry in energizing local economies throughout the world:

Exciting destinations!

Great profitability

Conferences cater to the “high quality high cost “and therefore, “high yield ” end of the market. A 2001 study of conference visitors to the UK show how conference visitors from overseas spend an average of three times more than any other visitor for all categories in the country. The greater spending power of business tourists means increased economic benefit for the host destination and a greater return on its investments in infrastructure and marketing.

All year round activity

Conferences place throughout the year with peaks in spring and autumn. Many smaller conferences and meetings are also held during winter months. The all year round nature of conferences also leads to the creation of permanent jobs, as opposed to the seasonal temporary jobs oferred in other tourism or leisure industries.

New opportunities for collaboration!

Future inward investments

One of the ways a conference adds value to a locale is by giving delegates a pleasant, positive experience of the destination. this means showing them the most attractive scenic parts of the destination. When this has been undertaken, so many delegates do return as leisure visitors, bringing their partners and families for a holiday or short break. A business visitor who leaves with good impression of the conference destination becomes some sort of an ambassador for that place, these are often influential people whose opinions of the destination will be instrumental in a destination’s image building.

Green tourism

Little negative impact to the environment than mass leisure travels for instance. Conferences are concerned with smaller numbers at much “higher spend”. Conference delegates travel together as a group making it possible to educate them about the community and increasing the likelihood of their revisit or considering to stay an extra day in other spots of same destination.

Given all these, we at Conference Bay are happy to do our part towards making the conference industry a more energized, dynamic industry. To start with, we want you to come away with opportunities as it relates to this vibrant industry, whether you are a delegate, a conference organizer, speaker or sponsor. We are working and running our beat to keep you attuned to recent trends in this important global industry and the conditions in which they are taking shape. We shall provide statistics and valuable information such as sweeping changes that have occurred in the last so many years.

How is the conference industry evolving in today’s information era? What are the trends of increasing demand at events around the world? How is the conference industry growing alongside tourism industry? How is technology shaping the future of the conference industry? All these and more as we assess various aspects of the conference industry and how it will drive into the future.

Conference Bay revamps its website!

conferencebay — Wed, 30 Jul 2008 07:43:13 +0000

In order to be ready for the new conference season, which traditionally starts in September, Conference Bay will be revamping its website to make sure that customers can find conferences even more easily. We have also looked at the bidding process in which customers can name the price they are willing to pay for a seat at a conference, making it easier and more intuitive for the customer to make a bid. All of these changes are based on feedback we have received from many of you and we would like to ask you to keep sending us your honest views and thoughts.

Below we will give you a sneak peak of the pages as we are developing them and we would love to hear back from you, so drop us a comment here or write to feedback@conferencebay.com

The new homepage (click on the thumbnail below, some of you will have to click twice to zoom in on the image in your browser) will have a more prominent space for a number of selected conferences and as you will notice there is a more prominent message saying Make an Offer, with a box where the customer can fill in an amount to get started with the bidding process right away.

The new Conference Bay homepage

The number of conferences on Conference Bay has grown tremendously and we have heard from quite a number of people that the process of finding the right conference was sometimes a bit complicated. We have therefore made this process very intuitive as can be seen on the screenshot below. You simply click on the categories that you are interested in and a complete list of conferences will be shown immediately. These can always be filtered by location and/or sub-topic.

An easier way to find conferences you are interested in

The page with more detailed information for each conference has also seen an overhaul: we have placed much more prominence on the bidding opportunity that we offer for each of the pricing packages the organiser offers. This does not mean the conference details are less prominently available, on the contrary, we feel the whole page has become much more user friendly, especially with the “Amazon” style ’similar events’ we will suggest to the customer.

A conference detail page

We have also made the bidding process much simpler for customers by taking out the credit card stage where the customer used to ’secure’ his/her bid. This means that a bit for a seat can be made in less than a minute.

We hope to launch the new look Conference Bay soon, stay tuned and write us with your views!

Liveblogs! They Multiply Your Conference’s Value

conferencebay — Fri, 25 Jul 2008 05:20:34 +0000

It’s an emerging media all its own. It pays to use it for those unable to visit a conference and many swear by it as even better than video recordings: it’s the conference liveblogs ! The process is known as liveblogging. A blogger present at a conference, streams a synopsis of each presentation, talk-by-talk. That’s on real time, well almost. It’s a serious job, more than a snarky twit about how bad a conference speaker is.

We are a big fan of the conference livebloggers. The best we have around are Ethan Zuckerman who teams up with Bruno Giussani, star livebloggers both, who came up with a free short 3-page PDF booklet on how to blog a conference with effectiveness.

It works very well for the conference blogger to begin with. When you blog a conference it forces you to pay attention. The requisite focus of summarizing each talk clarifies many ideas for the one writing it. With that, the blogger-conference-goer is then able to share. The really nice thing about perfecting this craft is a “free pass to many high-priced conferences”. It’s a cool thing as conference organizers are increasingly looking for first-rate livebloggers to generate press and future attendees.

The recently concluded BlogHer ‘O8 July 18-20, 2008 in San Francisco, CA have put up liveblogs here.

On the other hand, conference organizers are also urged to keep pace with new technologies to innovate on thw way conferences are conducted. Livebloggers of note are able to report on talks at conferences like Pop!Tech, TED, OSCON, All Things D, because they are well organized, interesting and stimulating. Good speakers makes for easy liveblogging — you get to follow a narrative thread that can be easily digested and streamed through blogs and other platforms.

Are you already liveblogging at conferences? Give us a buzz! Feel free to share them in the comments. If you are conference goer keen to give it a try, then this piece from Ethan and Bruno will be your best bet for kickstarting it!

Tips for Conference Bloggers
By Bruno Giussani and Ethan Zuckerman
2007, 3 pages
Free
Available as a PDF from here

Some cool excerpts:

It’s relatively easy to blog good and great speakers: They follow a narrative path through their talks and speak at a pace the audience can understand. It’s harder to blog inexperienced speakers(because they may be too technical, confusing, fast, etc.) and multispeaker panels (because the discussion can take many different unstructured turns). But you don’t need to transcribe the whole talk, you need to capture the gist of it. A 20-minutes talk can often be summarized in a 20-lines post.

Always remember that what you’re writing will be read by people who weren’t in the room, so they haven’t seen the slides, the video, or the gesture. Hence, you have to compensate for the lack of context. Don’t be afraid to create a narrative by saying “He shows a slide with data on …” or “She walks on stage carrying a big suitcase” or “He shows a YouTube video” etc. And if the speaker shows a YouTube video, or a picture, remember that you’re online: Open another browser window, go to YouTube, find that video, and link to it; or go to the speaker’s website, find that picture or another similar or related item, and link to it (or republish the picture within your post). Yes, this requires effective multitasking. It’s at the root of conference blogging.

Conferences usually give out a program ahead of time. Use it to prepare for blogging: Do a quick Google search for each speaker, and save (in the same text file) links to their sites, blogs, and the institutions they’re affiliated with; write a one-or-two-sentences “biography” for each; and for the speakers you’ve never heard of, try to get a general sense of who they are and what they do. To write the mini-biography, use also the speaker information distributed by the conference organizers (booklet, website, etc.). For the key speakers, save a picture on your laptop (from their websites) and pre-format it for Web use, in case you will need it. If you prepare sufficiently, you’ve got the first paragraph of each post almost written ahead of time.

Conference-in-Focus: AQ Services International Customer Service Excellence Conference

conferencebay — Fri, 18 Jul 2008 08:12:15 +0000

We first came across this buzzword at the turn of the 21^st century – the term Experience Economy was described in a book written in 1999 by B. Joseph Pine and James H. Gilmore titled “The Experience Economy”. It is supposed to be that NEXT big stage to follow the agrarian economy, the industrial economy and the most recent so called service economy.

This is exactly the value we drive at Conference Bay – to design and orchestrate memorable events for our customers. We always say delightful conference experience, means conference without the hassle. Then that experience becomes our product! We offer conference going without the hassle commonly associated with it. For instance, we aggregate relevant conferences by topic and location and offer online tools to book conferences or alternatively to save on your conference seat by bidding for it. This, we submit is the natural course in the value added by our business over and above other things.

The experience economy is also considered as main underpinning for customer experience management. We have a classic example to show you here from AQ Services International with their Half Day Conference on Service Excellence.

Goods and services are no longer enough. To be successful in today’s increasingly competitive environment companies must learn to “stage experiences” for each one of their individual customers. Recollecting a delightful experience is remembering the product positively.

They have taken every innovative step to make this event a Conference apart from all their past offerings. First, they have put all bids up for sale. In an interview with Herman van Breemen, he says of this innovation “ At AQ-Services we think that customer service should be on everybody’s agenda. Yes we have put all seats up for bid ! I believe this innovative approach lets every company decide how much they think customer loyalty is worth instead of setting a fixed rate for a conference. With this approach we want to trigger companies to think about this. Yes, why not? It began as a curiosity and indeed, curiosity is fundamental to every achievement!”

Setting the price free is a smart way to persuade people to visit conferences even during an economic downturn. We see this as shaping the way conferences are organized and attended now and in the years to come. “All companies involved with rendering services have to realize that sharing experiences can provide knowledge to all. Knowledge to gain market share, to understand customer behavior, to recognize new marketing methods, to explore the market! Our approach, by setting the price ‘ free ‘ can only attract the real entrepreneurs. It’s not about the money…..it’s about the ideas …….it’s about backgrounds……it’s about sharing…….it’s about winning!”

In this conference, it will be discussed how front line performance can make or break a business in this experience economy. Services, for instance values such as hospitality, are intangibles, Herman van Breemen maintains they can they drive value for customers and grow profit for businesses in solid ways. “In today’s experience economy service excellence plays a major role for the customer. Poor service is the number one reason why customers turn to the competitor. Exceeding their expectation will lead to loyal customers and therewith, growth for your business.”

Herman maintains that the experience is everything and “Nowadays the experience is growing! Various researches show that the experience is considered more important than the product on itself. This is visible in restaurants, luxury stores, hotels etc. There is an incredible downfall when talking about customer loyalty. The customer expects a certain level of service and only exceeding the customer’s expectations can lead to more loyal customers. To benefit from this trend companies must offer the perfect customer experience to prevent them from going to the competition.

A lof other conferences are based on figures, percentages, martketshares, etc. This one is based on something else, something different! Namely people. No business without people! Customer loyalty is underestimated but still one of the major components to continue business relations. So let’s focus on this customer! How can we influence and understand their behaviour in order to learn and benefit from their loyalty. It used to be that “What you see is what you get… but experience goes beyond everything…!”

Serve Better, Sell More! Bid for this new conference experience! You get to meet like-minded, interesting people in this cool venue in Carcosa Seri Negara, Malaysia. How cool is this, no fixed rate, YOU decide how much loyal customers are worth! Make your bid now for the Service Excellence Conference Day.

Head on to Conference Bay simply register and placeyour bid by clicking ‘the service Excellence Button!’ Any reasonable offer will be accepted !

My ‘Champagne’ Conference on a ‘Beer’ Budget

conferencebay — Mon, 14 Jul 2008 02:17:20 +0000

Take it from seasoned conference goers who have tried them all — that’s us at Conference Bay! You can attend a conference in style and it need not cost you the world. A few quick tips here:

“A Conference minus the hassles can be a delightful experience and need not cost you the world.”

Worried about hotel bills? Track down relatives or buddies in the conference city. Be creative and get yourself invited into their homes. Consider it as a way to bond with relatives and friends who happen to be in the same locale. And how about visiting mom?

Consider staying in a Youth Hostel, they also have private rooms with bath and are often equipped with facilities like gyms and swimming pools. Be on the alert for bed-and-breakfast programs offered by several organizations.

Don’t just fall for the inexpensive place. It maybe cheap but consider transport arrangements Plan your stay around walking and public transportation.

Share a room. You can use your blog or social network to look for a potential roomie. Having a roommate can be fun and gives you a chance to discuss what you’re learning. It is also a chance to reconnect with a colleague who has moved to a new city

If you must stay in a hotel, consider their freebie offerings. Choose one that provides free breakfast.

Go slow on restaurant meals, if any. Find the closest grocery store and get your supplies, a picnic in your hotel room is a cool idea. Since you are on travel, bring food that you can easily grab on the go — granola bars, dried fruit, coffee fixin’s, and a travel mug.

You can take advantage of the conference travel for that long due summer trip with your spouse or significant other. They get to explore the place while you’re in meetings, but you can have fun moments in between.

Cash in frequent flyer miles to pay for the airline ticket. Check out special air fare offerings on the net.

Take advantage of vendor receptions and meals.

How about saving on the conference seat itself?

Yes you can now attend a conference that fits your budget by using Conference Bay’s online bidding system.

You have the option to register as a regular paying delegate by finding conferences by topic and location on our site.

What’s cool is that you can also bid for you next conference seat, by telling us the price you are willing to pay. You surely want to find out how that works !